Healthcare IT Jobs: Customer Service Representative: Medical Billing


Health information technology jobs customer service representative

According to Bureau of labor statistics www.bls.gov

Job Description

Customer service representatives in medical billing provide information about billing, rates, and resolve any customer complaints. They are on the phone for most of the workday, usually a headset, and are also comfortable using a computer and basic computer software.

Job Duties

  • Talk with customers by phone or in person and provide information about their medical bill
  • Resolve customers’ service or billing complaints
  • Input and maintain patients medical records in database
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Create correspondence with customers, patients, and clients

Skills Required

  • Active Listening
  • Speaking Clearly
  • Service Orientation
  • Critical Thinking
  • Persuasion
  • Time Management

Posted in Health Information Technology Jobs.